e-Child Care (ECC)
The New Jersey Department of Human Services’ Division of Family Development (DFD) has implemented a new automated child care tracking and attendance system called e-Child Care (ECC). Through the convenience of a telephone system known as e-Child Care Interactive Voice Response (IVR), parents electronically record attendance, and the reporting and claim submission is automated. The e-Child Care IVR system is used by parents/designees receiving care from family child care providers as well as child care centers that serve five or fewer children who receive a child care subsidy. A swipe card system (POS Device) is used by licensed child care centers and school aged programs to provide real time tracking and verification of child care attendance. The link below should answer many of your e-Child Care questions.
Parent Education Zoom Training - English
Parent Education Zoom Training - Spanish
e-Child Care Tips for Families
Frequently Asked Questions for Families - English
Frequently Asked Questions for Families - Spanish
Frequently Asked Questions for Provider/Centers
Provider ECC Training - English
Provider ECC Training - Spanish
Frequently Asked Questions for Provider/Centers
Frequently Asked Questions for Families - English
Frequently Asked Questions for Families - Spanish
Frequently Asked Questions - Interactive Voice Response System (IVR)
Point of Service (POS) Quick Reference Guide - English
Point of Service (POS) Quick Reference Guide - Spanish
NJECC Provider (IVR) User Manual
NJECC Provider (POS) User Manual
2019 Payment Dates
Closing Dates for October 2019 through September 2020- Middlesex County
Closing Dates Changes - Middlesex County
Closing Dates for October 2019 through September 2020 - Somerset County
Closing Dates Changes - Somerset County
e-Child Care Card Request Form
e-Child Care Provider/Families Certification Addendum Form
e-Child Care Failure to Utilize ECC Form
e-Child Care Cardholder Designee Form - English
e-Child Care Cardholder Designee Form - Spanish
e-Child Care Discrepancy Form - Middlesex County
e-Child Care Discrepancy Form - Somerset County
Important Phone Numbers
Provider Helpline (for questions related to ACS, POS device, IVR system): 1-877-516-5776
Parent Customer Service (activate Family First Card, reset pin): 1-800-997-3333